WhatStove?

Review of Esse Ironheart cooking range

Poor build quality

Steven Townsley 8 years ago

I have an esse ironheart that is 8 months old and it has problems with both handles, the oven door handle works loose every week and has to be re tightened, the firebox door handle seized and wouldn't open also the top locating pin for the firebox door is bent so the door doesn't hang level. when reporting to esse I was told they don't send out people to repair their stoves and said I should contact where I bought it, on contacting the supplier I was informed they would get the parts and I can fit them myself. Given that the stove is under warranty and cost over £4K with installation I was less than impressed that I was expected to repair it myself. Esse were going to contact me but as yet I have not heard from them, very disappointed.

Overall rating:

1.5 flames

Build Quality 1 flames (avg 3.4)
Quality of finish 2 flames (avg 3.6)
Value for money 1 flames (avg 3.6)
Ease of use 2 flames (avg 3.8)
Ease of lighting 3 flames (avg 3.7)
Firebox size 3 flames (avg 4.3)
How well does the airwash work 2 flames (avg 3.5)
Controllability 2 flames (avg 3.6)
Handle operation 1 flames (avg 3.6)
How likely are you to buy it again? 1 flames (avg 3.5)
What is your overall satisfaction? 1 flames (avg 3.6)