Country Kiln Inglewood stove Hot

Purchased this stove,and fitted 1 month later,good heat output,but it blows smoke into the living room every time you open the doors to reload it with wood.
Contacted country kiln,only to have an abrupt email back stating its merely a box,and they have a fire that blows back depending on weather conditions?
This shocked me as I was asking for advice, and basically was told only to light it when the wind's in the right direction! My advice, don't buy this stove, put the extra money towards a decent fire. I hope I've saved someone £300.00. I've owned many stoves over the years, from gas bottles to a Clearview, all work better than this one.

Stove Expert Replied: It might be worth speaking to a chimney specialist as usually this problem can be solved. Worth a try?

I had this delivered to France for my tenant there. He has absolutely no problems with it in any way.Keeps it burning overnight and cooks on top plate too. COmpletely satisfied in every respect.

DONT BUY FROM THIS CO, YOU CANNOT GET THE PARTS IE GRATE UNLESS YOU ARE PREPARED TO FORK OUT £100 PLUS £35 DEL, ALMOST HALF THE PRICE OF THE STOVE. THE STOVE IS TERRIBLY HARD TO LIGHT, AIRWASH DOES NOT WORK AT ALL AND HAS NEVER STAYED IN ALL NIGHT YET. WE HAVE BEEN ON SOLID FUEL OVER 6 YEARS AND HAVE NEVER BURNT A GRATE OUT YET BUT THIS ONES GONE IN PROBABLY 7 MONTHS OF BURNING IN IT. CO ARE OK WHEN YOU ARE PURCHASING BUT QUITE RUDE AND ABRUPT AFTERWARDS. WISH WE HAD SPENT £50 MORE AND GONE FOR A WELL KNOWN BRAND