WhatStove?

Review of Country Kiln 37

Don''t waste your money

Nicole Cowley 2 weeks ago

Terrible fire. We have had numerous problems with the baffle plate, with no satisfactory response from the company. It will not do an overnight burn. The seals have been replace 3 times in 4 years, spare parts (ie the bolts that held the baffle plate in place) are not available, due to (apparently) the Royal Mail being unable to deliver metal objects!. I have owned 3 other wood burners in the past 20 years and I have never had a problem with the maintenance of them, the control of the heat, or the ability to keep the fire in overnight. I was told by the owner that it was a skill that needed to be learnt!!

Stove expert replied: Having had 3 other stoves you are obviously no novice to their operation, a shame that you are not finding this model to be providing your requirements. Try an alternative spares supplier for the parts that are required.

Overall rating:

2 flames

Build Quality 1 flames (avg 1.5)
Quality of finish 3 flames (avg 2.5)
Value for money 1 flames (avg 1)
Ease of use 3 flames (avg 3)
Ease of lighting 4 flames (avg 3.5)
Firebox size 4 flames (avg 3)
How well does the airwash work 3 flames (avg 2.5)
Controllability 1 flames (avg 1.5)
Handle operation 1 flames (avg 1.5)
How likely are you to buy it again? 1 flames (avg 1)
What is your overall satisfaction? 1 flames (avg 1)