WhatStove?

Review of Burley Hollywell 9105 stove

Burnley answer surprising

11 months ago

Had a Burnley Honeywell professionally fitted and within 6 months you can hardly see what is burning on the fire. I rang customer services to be told I had got the fire to Hot..... I have only been burning dry wood I replied to be informed it was too dry.. ridiculous. My mum and dad have had a log burner in for twenty five years and has burnt everything and still only takes vinegar and 5 mins to have the glass back to new after weeks/months of not cleaning. On my Burnley we cleaned once a week with the ceramic cleaner provided... shockingly poor.

Stove expert replied: Glass can become unclear in mainly two ways on stoves: opaque colouration is due to over firing, this can be down to operational error or a flue draw being in excess of the requirements stated by the manufacturer. Normally you will be aware of the stove working hard and not showing signs if the rate of burn when you operate the controls, you are likely to find that the heat being produced is poor as it is being sucked up the chimney. The other scenario is if the stove is being operated on a shut down mode for prolonged periods (air controls being shut or barely open), a spiders like appearance will gradually creep across the glass and can't be removed. Short periods of fast burn as required to ensure the stove gases are removed from the firebox as these will react with the glass if allowed to slumber predominantly rather than operating the stove effectively. Investigate the flue draw if it is the opaque option as this can be addressed. If a spider web appearance then open the airwash more so prevent the gases from staying too long in the firebox. Either are not the fault of the stove.

Overall rating:

4 flames

Build Quality 5 flames (avg 4.3)
Quality of finish 5 flames (avg 4.2)
Value for money 3 flames (avg 4.2)
Ease of use 4 flames (avg 4.4)
Ease of lighting 5 flames (avg 4.4)
Firebox size 2 flames (avg 4.3)
How well does the airwash work 3 flames (avg 4)
Controllability 3 flames (avg 4.2)
Handle operation 3 flames (avg 4.2)
How likely are you to buy it again? 5 flames (avg 4)
What is your overall satisfaction? 5 flames (avg 4.1)