Aarrow Signature 5 DEFRA Stove

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Most Recent Review

• Glorified radiator

  Kevin Malloy 8 years ago

  The fire is no more than a glorified radiator. Fine during the summer months but during the winter the only way to get a heat is to run the fire with the door open and sit in front of it. Had
  my fire 5 years now and this will be the 3rd throat plate I will have to purchase and the 3rd curved glass at a cost of £90+ plus nearly £40 to have it delivered!! The glass keeps cracking because of the heat.Can't recommend this stove. It would be cheaper to buy a £10 fan heater.
  ...[ read more ]

  Stove expert replied: You may have a problem with the flue draw on this installation which is preventing the heat generated from being able to radiate into the room. Internal components fail quickly if the stove is exposed to higher than normal working temperatures and as you have already had 2 throat plates in 5 years does seem a little excessive, what with cracking the glass twice as well the stove may be over fired. If the flue draw is excessive (you installer can test for this) the heat gets sucked out of the firebox and up the chimney before it can heat the metal of the stove, are you able to shut the stove right down to a slumber mode? Are you using lots of fuel for little heat? Does the glass get a smoky film over it? Problems reported about stoves are not always down to the stove and often down to the installation / flue. I would suggest getting this checked as permanent damage can be done to the stove if an over-drawing flue is found to be the cause.

  Overall rating:

  1.5 flames

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Most Popular Review

• Bad Design

  Richard Fleming 8 years ago

  We've had this stove for 2.5 years and have already required a new throat plate. The flow has been checked by our HETAS installer and is within the recommended limits. I believe the fault is
  due to the engagement of the throat plate in the stove, as soon as this is slightly distorted the plate drops down in the stove and becomes further distorted making it not possible to re-engage. Compared to other DEFRA stoves I've had experience with the air draw on trickle doesn't give as slow consistent burn. This may be due to it being a multifuel? I would look at other options from other manufacturers when we finally have the funds to replace this stove. Customer service from Arada has been OK, we've had the stove replaced once at their cost and a new throat plate, but they say that we are over firing the stove. A stove should be designed for its intended purpose, they get hot, we never over fire, its not an efficient way of getting heat into the room. Generally disappointed.
  ...[ read more ]

  Stove expert replied: A stove can over fire when the flue draw is excessive (a flue draw taken today can be different to another day), if the stove performs differently in different weather conditions then a damper or flue stabilizer will help to correct this. Subjecting a stove to higher than normal working temperatures can lead to premature failure of internal components and can also distort the main body so correction of this is very important before further damage occurs.

  Overall rating:

  2 flames

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  • 231 This is helpful 144 This is unhelpful